Refund policy

At Raw Cotton, we want you to love what you wear. If something isn't right, we've made the process as simple and transparent as possible.

RETURN ELIGIBILITY

We accept returns within 7 days of delivery. To be eligible for a return, your item must be unused, unwashed, and in its original condition with all tags intact. Items that have been worn, washed, altered, or damaged will not be accepted.

HOW TO INITIATE A RETURN

1. Email us at info@rawcotton.net within 7 days of delivery with your order number and reason for return.
2. Our team will respond within 24-48 business hours with confirmation and return instructions.
3. Pack the item securely in its original packaging if available.
4. Ship the item back to us using a trackable courier of your choice. Return shipping costs are to be borne by the customer.

REFUND POLICY

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund within 24 hours.

Please note that a shipping fee of ₹99 will be deducted from all refunds to cover logistics costs — regardless of whether your original order had free shipping.

Approved refunds will be processed as follows:
— Online payments: Refunded to your original payment method within 5-7 business days, minus ₹99 shipping deduction.

EXCHANGE POLICY

We offer one free size exchange per order. Here's how it works:
1. Email us at info@rawcotton.net within 7 days of delivery with your order number and the size you need.
2. Ship the item back to us — we will cover the return shipping cost for exchanges.
3. Once we receive and inspect your item, we will dispatch the new size within 1 business day.
4. Exchanges are subject to stock availability. If your requested size is unavailable, we will issue a full store credit.

SALE ITEMS

Sale items are eligible for returns and exchanges under the same policy. The ₹99 shipping deduction applies to all refunds including sale items.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:
— Socks and innerwear for hygiene reasons
— Items that have been worn, washed, or altered
— Items without original tags

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please email us at info@rawcotton.net within 48 hours of delivery with your order number and photographs. We will resolve the issue on priority at no cost to you.

For any queries, reach us at info@rawcotton.net — we typically respond within 24 hours. 🖤